Ginny Macdonald | FAQ’S
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FREQUENTLY ASKED QUESTIONS

WHAT DOES FULL SERVICE INTERIOR DESIGN MEAN?

Full service interior design means that we’re here to take care of everything on behalf of our Clients. From the initial design concepts and meeting with the extended team to sourcing, purchasing and installing the final accessories and bedding. GMD is there to alleviate the stress of having to make decisions and forward plan to make sure things run smoothly and work cohesively.

 

DO YOU OFFER ANY OTHER SERVICES THAN FULL SERVICE?

As of now we’re not currently offering E-design, however if you’re in the greater Los Angeles area we do offer a one-off, 2 hour consultation. This is where Ginny will come to your house and give advice and guidance on design questions keeping you awake at night. There’s no follow up to these meetings so we expect the client to be fully prepared with a pen & paper and questions to ask. We only take up to 3 per month so be sure to book in advance.

 

HOW DO YOU CHARGE FOR YOUR PROJECTS?

We charge hourly for all our full service projects but since each project scope is different, we provide a tailored fee proposal for each Client after our initial 2 hour consultation.

 

WHAT IS YOUR PROCESS LIKE?

For all our projects we follow a structure of phases to make sure the project is kept on track. At the beginning we provide the Client with a detailed questionnaire so we can get to know the ins and outs of their design goals. Client homework is essential as this helps ensure we’re on the same page from the beginning. Following that we’ll produce floor plans and elevations, mood boards and physical samples for approval. Once we receive approval on the designs, we’ll send over pricing proposals and begin to procure all the items.

 

For more information about our process please send us your project details.

 

HOW LONG WILL MY PROJECT TAKE?

Depending of the scope of work project timelines will vary. For full service decor projects, clients can expect between 5-12 months. For remodel and new construction they can take between 6 and 36 months. Once we have an idea of the project scope and have coordinated with the extended team, we can help generate an estimated timeline.

 

DO YOU ONLY WORK WITH CLIENTS IN LA?

No, we love to work Clients nationwide. The process is still very much the same but Clients should expect more coordination virtually i.e. FaceTime, Zoom/Google hangouts. We also include a travel budget into the fee proposal for the consultation, estimated amount of site visits and installation.

 

WHAT IS A RECEIVING WAREHOUSE AND WHY DO YOU WORK WITH ONE?

A receiving warehouse is company that accepts all shipments and deliveries on our behalf, checks them for damages and safely stores them until all the items have been received. If there’s damage they notify us immediately so we can look to either repair or replace the item. They will also take care of the installation, which means they deliver and set up all the furniture in the Client’s home and remove all packaging.

 

The main reason we use this service is to reduce and consolidate the project admin time i.e. Client fees. It alleviates us from constant coordination of delivery times between the Client and vendors and also leaves the heavy lifting to the professionals.

 

We require that all furniture and decor items ordered on behalf of the Client to be shipped and stored at our Receiving Warehouse.

 

DO YOU SEND OUT SAMPLES OF THE FABRICS FROM YOUR FURNITURE COLLECTION WITH LULU & GEORGIA?

Since the furniture is ordered directly through Lulu & Georgia, they are the ones that handle the samples. Please note that due to the pandemic distribution of the samples will be slower than normal. If you have any questions please direct them to the customer service team at Lulu & Georgia.

 

I’M IN LOS ANGELES, CAN I PICK UP MY ORDER FROM YOUR FURNITURE COLLECTION WITH LULU & GEORGIA?

Although the workshop is based in LA this is not an option due to their policy and logistics. Even Ginny can’t even pick up 🙂

 

HOW ARE YOU HANDLING SITE VISITS AND MEETINGS WITH COVID-19?

As of now we’ve been lucky that construction is considered essential, so while it’s not fully ‘business as usual’ we’re still able to safely get to sites and check in on projects. Our team has regular COVID tests and we wear masks at every meeting. We expect the same from our clients and reserve the rights to leave a meeting if we feel uncomfortable due to a lax use of PPE.